Driven SD cares! We care about you, your car, and the working relationship that we hope to build with every customer. Every person and every car has a unique set of needs and desires, we try our best to accommodate for all of those variables. Driven SD is here to help you service and maintain your BMW in a way that takes all of that into consideration. We strive to provide accurate and honest condition reports for your vehicle, there are a lot of things that we are going to notice on your BMW that you might be unaware of, and that is ok! It's our job to find the problems with your vehicle to make sure that we can communicate those items to you in a manner that prioritizes safety concerns and/or items that can compound over time to cause more damage and/or increased cost to you. We try our very best to explain exactly what we see to be a concern with your BMW and how important it might be to address the matter. Some items are far less important or might be less of a priority because they are just in the early stages of failure, we'll communicate that and we're happy to answer any questions you have along the way. We often provide visual consultations in person or with photos to help explain exactly what our concerns are when we inspect your BMW! Trust is a key to our success at Driven SD and once you place your trust in us, we'll make sure we earn it!
Affordable BMW Service, Repair and Maintenance
Pricing...let's not pretend that pricing isn't a major factor in your decision to do business with Driven SD. I do think that once you have trusted us enough to join the Driven SD family you will probably realize that the pricing is less important than you think though. We offer an extremely affordable and fair pricing structure for the level of work that we do. We can do just about anything on your car that the BMW dealerships can, and we do it at a level that is hard (or often impossible) to get even at a BMW service center (except we do it for an average of 40% less than the dealerships). Many customers who have received a quote from a BMW dealership will be shocked when our quote comes in at less than half of the price. There are certainly going to be places to go that will be less expensive than us, but I have to imagine that you are giving up the quality, honesty, skill, and/or care that you would get at Driven SD. Sometimes you get what you pay for, that is guaranteed at Driven SD. Sometimes you get less than you pay for too though, so trust us that cheaper is not always better (but in our case it certainly is!). The price of the shoe doesn't matter if it doesn't fit your foot!
Skilled BMW Certified Master Technicians
Skilled staff is an understatement. We're still a small shop but we are doing big things. Driven SD opened in September of 2019 and has certainly faced its fair share of challenges, but we continue to grow in what has been quite a challenging environment. As I'm writing this, Driven SD is only two employees. It's quality over quantity though. I ran the business by myself for two years until I was able to hire the best candidate for the path forward. I'm good at fixing BMWs but I'd say that I'm better at taking care of people. Fixing BMWs at the level that we need to be, that's where my foreman Ilya comes in! Ilya was the lead shop foreman of the last BMW dealership where I worked before opening Driven SD. He is more knowledgeable than anyone I have ever known...in many ways. He's putting in his fair share (and probably more) of taking on the back-breaking and stressful job of fixing BMWs as we grow but, as we do continue to grow and add to our staff, he'll move into more of a leadership role. The two of us (both BMW Master Certified Technicians) are tackling all aspects of running this business but where Ilya really shines is his ability to diagnose problems that most people can't with these cars (myself included). There have been multiple customers who have come to us after having been turned away from local BMW dealerships because they simply couldn't fix their BMW (but they don't have Ilya). He really is that good and as stressful as those cars can be... we are successful because of his talent. I've known a lot of BMW technicians over the years and diagnostic work sometimes means to them nothing more than an educated guess (in some cases less) and that is not the way we do things here. Not every situation is 100% straightforward but we are actually putting in the work to properly diagnose cars every day and our customer's testimonials will help explain that you're not going to get the typical runaround of "well.... that didn't fix it, let's try this... and this"... and so on. It takes time to test these BMW systems properly and I can honestly say that I'd be shocked if there was anyone putting in anywhere near the amount of effort that we do to try to get your car fixed right the first time.
BMW OEM parts
Quality parts are an important part of any BMW service or repair. Junk in = junk out and it really is that simple sometimes. There are a million ways to save money fixing your BMW, using poor-quality parts (because they are cheaper) will almost always cost you more in the long run. We have good working relationships with the local BMW dealerships, and we get a lot of parts straight from BMW. OEM parts are worth the investment, we believe in them, and we use them. There are times when an upgrade or alternative is worth discussing, if you feel that is the case, we're happy to talk about it but unless you have special circumstances, OEM parts are usually the way to go.
Experience Fast Turnaround Times
Turnaround times are one of our strongest attributes! We're a small shop, we stay busy though. We are getting cars in and out extremely efficiently and I don't think there is a BMW shop around that can match our turnaround times. We do have limited parking, so we need to schedule accordingly but most of our customers are shocked at how fast we are able to complete their vehicles. We're not taking shortcuts, we're just really good at our jobs, we work really hard, and we care enough to put that pep in our step and go the extra mile to get your BMW back on the road as soon as we possibly can. That doesn't mean that we're perfect either though... we do make mistakes. When we make mistakes, we fix them and learn from them. We've been doing this for a long time and we're good.... but these cars are not easy to figure out and they certainly are not easy to work on....... I am proud to say that I consider us the best choice you have, and we try to be better every day.
Unmatched customer satisfaction is our ultimate goal. We try to go above and beyond for you, provide ultimate care, and I think it shows in our 5-star reputation. Professional, trustworthy, skilled, efficient, fairly priced, conveniently located just off Interstate 8 in the eastern San Diego area, all from a shop you can trust... it's not too good to be true, it's Driven SD!
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